PRIVACY POLICY

At NeuroKids, we take the privacy and security of our users' personal information very seriously. This Privacy Policy outlines how we collect, use, store, and protect your information when you access our services and platforms.

1. Information We Collect.

We collect personal information when you register, make an inquiry, or interact with our services. This information may include, but is not limited to:

• Name, email address, phone number, contact information.

• Health and well-being information of your child or yourself, if necessary for treatment or evaluation.

2. Use of Information.

The information we collect is used to:

• Provide and personalize our services.

• Manage appointments and communications with users.

• Improve the quality of the services offered.

• Send updates, newsletters, and relevant content about child health and well-being.

• Comply with applicable legal and regulatory requirements.

3. Information Security.

At NeuroKids, we implement physical, electronic, and administrative security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use encryption technology and other security mechanisms to ensure that your information is handled confidentially and securely.

4. Sharing Information with Third Parties.

At NeuroKids, we do not sell, rent, or share your personal information with third parties without your explicit consent, except when necessary to comply with laws, regulations, or when we work with service providers that support our services (e.g., appointment management platforms, payment services). These service providers are required to maintain confidentiality and use the information only for the purpose it was provided.

5. Your Rights Over Your Information.

You have the right to access, correct, update, or delete the personal information we have about you. If you wish to exercise any of these rights, please contact us through the contact channels provided on our contact page.

6. Minors.

Our services are not intended for minors without the supervision of an adult, and we do not intentionally collect personal information from minors. If you believe we have collected personal information from a minor, please contact us immediately, and we will remove the information from our systems.

7. International Data Transfer.

We may transfer your personal information to third parties located within the same regional zone to process your information in accordance with this Privacy Policy. By using our services, you consent to the transfer of your personal information.

8. We will only disclose your personal information under the following circumstances:

• If you give us explicit consent to share your personal information.

• If we are required to disclose your personal information by law or in response to a valid request from a government or legal authority.

• If we believe the disclosure of your personal information is necessary to protect our rights, your safety, or the safety of others.

In all cases of personal information disclosure, we will take reasonable measures to ensure that your privacy and security are protected.

9. We collect personal information in various ways, including:

• The information you provide directly, such as your name, email address, phone number, and other contact information.

• The information we automatically collect when you use our online therapeutic services, such as your IP address, browser type, operating system, and the date and time of your visit.

• The information we receive from third parties, such as other health professionals who refer you to us for professional services.

10. We use your personal information for the following purposes:

• To provide mental health and psychoeducational services, such as counseling, guidance, and coaching.

• To communicate with you about the services we provide.

• To manage your account and billing.

• To improve our in-person or online services and user experience.

We will not use your personal information for any other purpose without your explicit consent.

11. Applicable Law

This Privacy Policy is governed by the laws of the United States and will be interpreted in accordance with those laws. Any dispute related to this Privacy Policy will be resolved through the competent courts of the United States.

Compliance with HIPAA and OSHA in Data Privacy and Confidentiality Policy:

At NeuroKids, we are committed to protecting the privacy and security of our users' personal information, and we strictly comply with the relevant laws and regulations regarding data privacy and confidentiality. Below are the key regulations we follow:

• HIPAA (Health Insurance Portability and Accountability Act) Compliance: HIPAA is a U.S. legislation that sets standards for protecting the privacy and security of medical and health information. NeuroKids adheres to HIPAA provisions to ensure that personal health information (PHI) is adequately protected.

Key HIPAA principles we follow:

• Confidentiality and privacy of information: We only collect, use, and share medical information in accordance with HIPAA regulations. Personal health information is handled with the utmost discretion and is only disclosed under circumstances permitted by law.

• Information protection: We implement security measures to protect personal health information from unauthorized access, loss, or theft.

• Restricted access: Access to medical information is limited to authorized professionals and, in some cases, the parents or legal guardians of the children being attended to.

• OSHA (Occupational Safety and Health Administration) Compliance: OSHA regulates workplace safety and health conditions. While OSHA primarily focuses on employee physical safety, it also sets guidelines to maintain a risk-free work environment that may affect the privacy and security of personal information.

Key OSHA principles we follow at NeuroKids:

• Physical workplace safety: We ensure that facilities handling personal data are protected against unauthorized access. This includes ensuring that areas where electronic or paper records are stored are safeguarded by physical and electronic security measures.

• Information protection: We implement protocols to ensure that confidential information is not compromised due to unsafe working conditions. This includes ongoing training for our staff on security and privacy matters.

• Right to Privacy: In line with HIPAA, users have the right to access, modify, and restrict the use of their personal health information. Additionally, in compliance with privacy laws, any disclosure of medical or confidential information of children and their families is made with the user's explicit consent or in situations provided by law, such as medical emergencies.

• Confidentiality Procedures: In addition to complying with HIPAA and OSHA, NeuroKids adopts strict confidentiality policies covering all aspects of interaction with our clients, from data collection to information handling on our platforms. Staff involved in handling personal data, including administrative and clinical staff, are trained on the importance of maintaining confidentiality and following proper information management procedures.

• Auditing and Monitoring: We conduct periodic audits to ensure our practices for handling personal information align with HIPAA and OSHA regulations. Audits ensure that any potential privacy breaches are identified and corrected immediately.

• Additional Protection for Minors' Information: Given that we work with children and adolescents, we take additional measures to protect the confidential information related to the health and well-being of our minor clients, ensuring compliance with all applicable federal and state laws.

12. Use of Cookies.

Our website uses cookies to enhance the user experience and personalize content. Cookies are small files stored on your device. You can configure your browser to notify you when cookies are used or to disable them. However, please note that some features of our website may not function properly if you disable cookies.

13. Links to External Sites.

Our website may contain links to third-party sites. We are not responsible for the privacy or content of these sites. We recommend reading the privacy policies of those sites before sharing your personal information.

14. Privacy Policy Changes.

We reserve the right to update or modify this Privacy Policy at any time. Modifications will take effect as soon as the new version is published on our website. We recommend reviewing this policy periodically to stay informed of any changes.

15. Consent.

By using our services, you agree to this Privacy Policy. If you do not agree with this Privacy Policy, you have the right not to continue with our services. This Privacy Policy applies only to our professional services and does not apply to any other website or external service. If you have any questions about our Privacy Policy, please contact us through the contact information provided on our website.

16. Contact.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, feel free to contact us through the methods provided on our website or via our support email: help@neurokids.academy.

NeuroKids is committed to providing you with quality service while keeping your personal information safe and protected.